SBG6580-2: Locating the Firmware Version
The SBG does not support manual software upgrades. Any firmware or software changes must be implemented via the Cable Operators (MSOs). The Cable Operators (MSOs) can update the firmware based on what they have approved for their network. This document contains the following sections. Motorola Surfboard sbg software update. The firmware setting is not available to the end user. Easy step-by-step firmware update of the latest version, downloads Release. One box for all three. This will have all the required information about the default settings and various features such as ARRIS SURFboard SBG firmware update.
Already a Cox Residential customer? Sign what is a report writer. Click to enlarge. MAC addresses are written as 12 digits containing both letters and numbersA-F. A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below. Skip to Main Content. Sign in Looking for Business service? Go to Cox Business. Products Back to Main Menu Close menu. Back to Products Close menu. Back to Main Menu Close menu. My Account Back to Customers Close menu. Back to Customers Close menu. Close menu. Close Menu. Search Form. Share or Print This Article. The highest service level is based on wired connectivity speeds.
Back View Click to enlarge. Only one port is active at a time. Troubleshooting The lights indicate the current status of your modem. Off Modem off-line - Verify all cable connections and try resetting the modem. SEND Solid Green None - upstream channel connected Solid Blue None - upstream channel connected with bonded channels Flashing Searching for an upstream channel how do you connect a ps2 to a computer - Verify all cable connections and try resetting the modem.
Flashing None - scanning for configuration parameters Off No connection - Verify all cable connections and try resetting the modem. Search for More Articles. Front View Click to enlarge. MAC Address Click to enlarge. No power - Verify power supply connections and electrical outlet, then make sure the outlet is not connected to a switch.
Searching for a downstream channel connection - Verify all cable connections and try resetting the modem. Searching for an upstream channel connection - Verify all cable connections and try resetting the modem.
Motorola Surfboard Sbg6580 Setup
The SURFboard SBG Wi-Fi Cable Modem is 3 products in one device: DOCSIS Cable Modem, Dual-Band n Wi-Fi Access Point and 4-port Gigabit Ethernet Router. Capable of download speeds up to Mbps and Wi-Fi speeds up to Mbps per band, the SBG is an affordable, complete solution for your home network. Currently I am running SBG, Firmware GANOSH. I noticed that with the firewall set to Medium or High port forwarding or triggering does not work. I contacted Motorola. They advised they release these modems with a basic firmware version. Cox updates that firmware. All firmware updates are handled by the Internet Service Provider. Motorola provides your Internet Service Provider with the firmware update. Once it passes all their testing, they push it onto the customer's cable modem via the coaxial cable. There is no way for an end-user to update cable modem firmware manually.
Switching to Motorola surfboard sbg optimal settings could mean the difference between a great internet experience and otherwise. This means choosing the best settings during Motorola modem setup and after. Motorola sbg dual band modem is loaded with features.
This makes it fairly advanced for anyone who is not exactly tech savvy. Your level of savviness notwithstanding, this section walks you through the setup process so you can use the guide to install your modem without a problem.
Once you unpack your modem, check to ensure that you have all these items included. Proceed to ensure that all the cables are plugged in. There are various ports at the back of your modem where the various cables go.
Your copy of the SBG install sheet should show you exactly where to plug what. Once the power cable is plugged into your device and connected to the power supply, the modem should light up revealing various icons on it.
Ready to go. Allow the gateway five to thirty minutes to find and lock on the appropriate communications channels after the gateway is on. Note: The power cable does not need to be unplugged when the gateway is not in use. Time to call up your cable company to have them list your modem on their records.
They will usually ask you a couple of questions about your device so they can give it access to their internet service. Provide them with that information, often certain numbers on the device, and they will hook you up in no time.
Open your web browser and key in the IP address of This action will take you to the Status page of the modem by default. On this default page you will find the information that offers a snapshot of a series of events that the modem goes through when establishing a connection to your cable internet service provider ISP.
The first thing you want to do is change your username and password to something that no one is able to figure out. Leaving the logins like that will mean that anyone with a computer and internet can gain access to your account and mess things up.
So, head over to the Security tab. After putting in the new username and password from the current default Admin and Motorola respectively, just make sure you record it someplace so you can refer to it in the off chance that you forget the logins of your modem.
This could be displayed in more than one line. Meanwhile, you can also check the Online light which should be solid. This allows any wireless clients associated with the primary network to communicate with other wired or wireless clients on that primary network.
For whatever reason, you may want to customize it further by adjusting the settings. Here is how to set up the Primary Network basic wireless without wireless security. In other words, the SSID is the name of your network. Setting up your modem in Bridged Mode usually comes handy when you want to use your own, third party router to control your internet connections.
After completing your Motorola surfboard sbg configuration, you may notice that you are not getting the kind of speeds you expected on the modem. Here is how to fix it. The new modem, which also doubles up as a Wi-Fi router, should not only help reduce the number of equipment you need for your internet setup, but also increase your internet speeds. Provided that you get these settings right, everything should be alright.
If the speeds are off after choosing the best settings as indicated in this guide, consider contacting your ISP for an update of your Motorola sbg software. Save my name, email, and website in this browser for the next time I comment. By using this form you agree with the storage and handling of your data by this website.
Then tighten the connectors with your hands to secure them in place and avoid damage. Plug the power cord into the power connector on the SBG Plug the power cord into the electrical outlet. This turns on the SBG Proceed to connect one end of the Ethernet cable to the Ethernet port of your computer. Listing your modem on your cable company records Time to call up your cable company to have them list your modem on their records. By default, the logins are usually: Admin for username Motorola for password Leaving the logins like that will mean that anyone with a computer and internet can gain access to your account and mess things up.
Then click the Login button. Navigate to and click the Primary Network button in the left-hand menu to bring you to the Wireless Primary Network Ч select Enabled on the drop-down menu that appears. Closed Network Ч Leave as it is by default Disabled.
WPA Ч select Disabled on the drop-down menu that appears. WEP Encryption Ч select Disabled on the drop-down menu that appears. Click the Apply button to implement the wireless settings.
If you wish to hide the name, simply check the Enabling Closed Network option. Setting up in bridged mode Setting up your modem in Bridged Mode usually comes handy when you want to use your own, third party router to control your internet connections. For your SBG, you may opt into the bridged mode when: Adding a router, firewall, or another NAT device to manage your Local Area Network, or; Hosting applications or services that can benefit from being directly accessible from the Internet.
To modify the settings of your WiFi modem: Open your web browser Type: Navigate to Setup under the Basic section and click it. Optimizing your internet download and upload speeds After completing your Motorola surfboard sbg configuration, you may notice that you are not getting the kind of speeds you expected on the modem. Head over to your modem admin page by keying in Enter your username and password and click login.
On the window that follows, you will be able to see your current bandwidth. Remember that bandwidth denotes the amount of data that can be transmitted at any given time. So, if your bandwidth is set to a figure like 20MHz, then it means that only a maximum of 20MHz of data can be transmitted at any given moment. So ideally you want to up this to a larger figure like 40MHz. Once you click Apply , that adjustment should double your internet speeds.
Conclusion The new modem, which also doubles up as a Wi-Fi router, should not only help reduce the number of equipment you need for your internet setup, but also increase your internet speeds. Please enter your comment!
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